Market liberalisation and the related increase in competition have considerably changed the demands on all public transportation companies.

Quick reactions, adaptability to changing processes and increasing efficiency are in high demand, while complete transparency of information and data and their near real-time availability are essential. Without this basis, strategic decisions cannot be made.

These facts concern railways, trams and underground trains, as well as bus companies. Technical and organisational structures have to meet the challenge of market-based objectives such as punctuality, improved and more comprehensive services, safety and a competitive cost/performance ratio.

All this takes place in a heterogeneous environment, an environment that often does not possess efficient process structures, or does not support the organisational, process-oriented structures with an appropriate IT solution.